Refund policy
Return & Refund Policy
Effective Date: January 1, 2022
At CozyTowel, we want every customer to shop with confidence. If you are not completely satisfied with your purchase, we are happy to offer a straightforward return and refund policy.
30-Day Return Policy
We offer free returns within 30 days from the date your order is delivered.
To qualify for a return:
- Item must be unused or gently used
- Item should be clean and in good condition
- Original packaging is preferred whenever possible
- Proof of purchase is required
Free Returns
Customers do not pay return shipping costs for eligible returns.
Our support team will provide detailed return instructions after your request has been approved.
Non-Returnable Items
Returns may not be accepted for:
- Gift cards
- Customized or personalized products
- Products intentionally damaged after delivery
- Items returned after 30 days
Damaged or Incorrect Orders
If your package arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photographs of the issue.
We will gladly provide:
- A replacement
- A full refund
- Another appropriate solution
Refund Processing
Once your returned item has been inspected and approved:
- Refunds are issued to your original payment method.
- Processing generally takes 5–10 business days, depending on your payment provider.
Original shipping fees (if any) are also refunded when applicable.
Order Cancellation
Orders may be canceled before shipment for a full refund.
Once an order has been shipped, it must follow the normal return process.